Returns & Refund Policy

Last updated: April 2026

Important Notice

Custom OEM/ODM orders with personalized branding, modified software, or custom shell designs are non-refundable. Standard (non-customized) products are eligible for return under the conditions below.

Return Window

You may request a return within 30 days of receiving your order.

Return Conditions

• The machine must be unused, undamaged, and in its original packaging

• All accessories, manuals, and included items must be returned

• A valid proof of purchase is required

Non-Returnable Items

• Custom OEM/ODM orders with personalized branding

• Machines that have been used in a clinical setting

• Consumable parts and accessories

Refund Timeline

Refunds are processed within 5-10 business days after we receive and inspect the returned item.

Contact

For return inquiries, contact us at [email protected] or WhatsApp: +86-2084050816.